Aweber Review — All the Pros and Cons
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In this Aweber review, I take an in-depth look at one of the most popular solutions for designing and sending HTML e-newsletters.
Read on for a detailed look at the pros and cons of Aweber, a discussion of its pricing, features, templates, interface — and more.
By the end of this review, you’ll have a much clearer idea if Aweber is the right email marketing tool for your business, and what the best alternatives are.
Let’s dive in!
Our overall rating: 3.7/5
What is Aweber?
Aweber is an email marketing app that allows you to:
create a mailing list and capture data onto it
design newsletters that can be sent to the subscribers on your list
automate your email marketing via use of ‘autoresponders’
view and analyse statistics related to your email marketing campaigns
Aweber was founded in 1998; and, according to the company, 120,000 individuals and businesses have used the platform for their email marketing.
This makes it a smaller business than some competitors (notably Mailchimp and Getresponse), but it is nonetheless a well-established company with a solid userbase.
There are 2 versions of Aweber: ‘Pro’ and ‘Free.’
For the Pro plans, the pricing structure is as follows:
Hosting and emailing a list containing up to 500 subscribers: $19 per month
501 to 2,500 subscribers: $29.99 per month
2,501 to 5,000 subscribers: $49.99 per month
5,001 to 10,000 subscribers: $69.99 per month
10,001 to 25,000 subscribers: $149.99 per month
If you have 25,000+ subscribers on your mailing list, you will need to call Aweber for a quotation.
(This is slightly unusual — although other email marketing companies provide bespoke plans once you exceed a certain number of subscribers, the threshold involved tend to be much higher – typically 100,000 subscribers +).
Additionally, an entirely free version of Aweber is available. This allows you to use most of the features of Aweber, so long as your mailing list is smaller than 500 subscribers (after this, you’ll need to subscribe to a paid plan). You can access the free version of Aweber here.
A 14% discount is available if you pay quarterly; a 14.9% discount is available if you pay annually. There are also some discounts available for students and not-for-profit organisations.
One aspect of Aweber’s pricing structure that potential users might like is that all features are available on all paid-for plans — unlike some competing products, you don’t have to be on more expensive plans to unlock certain functionality. (Even the free plan lets you access most of them).
The differences in pricing are to do with mailing list size only.
Something to watch out for: subscriber count
A key thing to be aware of with regard to Aweber pricing is that both subscribed and unsubscribed contacts count as ‘billable’ subscribers.
This means that even if somebody unsubscribes from your list, you’ll be charged for keeping their details in your Aweber account.
You can avoid this charge by deleting unsubscribed contacts from your account periodically, but you will have to remember to do this.
Aweber are not the only email marketing provider that operates like this (Mailchimp applies similar charges), but the practice is far from ideal because it creates either unnecessary costs or more admin work for customers (or both!).
How does Aweber’s pricing compare to that of its competitors?
Aweber is, in general,
significantly cheaper than Campaign Monitor
considerably cheaper than iContact
roughly the same price as Mailchimp
marginally more expensive than Getresponse
considerably more expensive than Mad Mimi (note that Mad Mimi’s feature set is much more basic, however).
In some cases of course we are comparing apples with oranges, however — all these competing products have different feature sets on each plan, and subscriber limits that will occasionally make Aweber cheaper, occasionally more expensive.
Aweber’s inclusion of unsubscribed contacts as billable (see above) also distorts the picture a bit.
But general, I’d say that Aweber is priced roughly in the middle of the email marketing tool spectrum.
Of course, pricing is not the only factor you should base your decision on…the more important thing to work out is what bang you get for your buck.
So, let’s look at some Aweber features.
Key features of Aweber
Aweber provides you with the following key features:
the ability to import and host a mailing list
a wide range of templates
marketing automation functionality
responsive email designs
RSS / blog to-email functionality
list segmentation options
a landing page builder
phone, email and live chat support
integrations with third-party apps
Let’s drill down into these.
Hosting your list / importing data into Aweber
Importing an existing email database into Aweber is a pretty straightforward affair.
You can upload the following file types:
Alternatively, you can add individual subscribers manually, or copy and paste rows of subscribers into the tool.
As you import your data, you are given the option to add your subscribers to a particular set of autoresponders, and tag them.
Not all competing products permit the addition of imported data directly into autoresponder cycles, so this is a nice feature to have.
For anti-spam reasons, you will have to answer some questions about how you collected the data you’re importing.
And, if your list is on the larger side (over 10,000 records), you may also have to wait until it is reviewed by Aweber’s anti-spam compliance team (as is the case with other email marketing tools). This can take up to one business day.
In short, Aweber’s importing functionality is good — no complaints here.
By comparison to its competitors, Aweber provide one of the largest sets of HTML e-newsletter templates available: there are over 700 available.
To provide a bit of context, there are around 115 templates available for Getresponse and around 80 for Mailchimp.
Toe be honest, I don’t love all of the designs – some of them look slightly dated. The templates provided by Mailchimp, Campaign Monitor and Getresponse are all a bit more contemporary in appearance.
However, the sheer volume of templates available means that with a little bit of tweaking you should be able to find a suitable one for your e-newsletters.
There is, of course, always the option of coding your own template too.
Responsive email designs
Aweber’s email templates are all ‘responsive’.
This means that they automatically resize themselves to suit the device they’re being viewed on. In this day and age of smartphones and tablets, this is an essential feature.
You can also see a preview of the mobile version of your email easily within Aweber — you just click a preview button and toggle a ‘mobile preview’ switch to see how your e-newsletter is likely to look on a smartphone.
(It’s still a good idea to send some test emails however, and check them on a mobile phone or tablet).
Using web fonts in Aweber templates
Unlike many other competing email marketing solutions, you can use web fonts in Aweber.
This is a good thing, because web fonts are usually more attractive than the standard ‘safe fonts’ (Times New Roman, Arial etc.) that email marketing apps often restrict you to — and, judiciously used, they can enhance the appearance of an email considerably.
Additionally, depending on the typefaces you use on your website, they can also help you achieve more brand consistency between your site and e-newsletters.
Aweber currently allows you to use the following fonts in your emails:
Source Sans Pro
In general, it’s a thumbs up for Aweber’s templates, with extra brownie points awarded for the inclusion of web fonts.
However, it would be good to see a few more fonts made available in Aweber — the ones included are a bit on the boring side.
RSS to email templates
Like similar e-marketing products, Aweber can take your site’s RSS feed and turn it into e-newsletters that get sent out according to a schedule that you define.
In Aweber, this is called ‘Blog broadcasts’, although technically you can use this feature with any content that has an RSS feed.
This functionality is particularly handy for bloggers who want subscribers on their mailing lists to automatically receive e-newsletters containing their latest posts (or, indeed, a monthly digest of blog posts). In essence, it means that you can power your newsletters from your website – this can be a big time-saver.
It’s worth noting that you can’t use the standard Aweber template designs for RSS-to-email purposes, however — you have to choose from a set of templates which are specifically designed for this purpose.
(To be fair, Aweber isn’t alone in this).
On the plus side, there are quite a few of these RSS templates to choose from — more than most other e-marketing solutions I’ve tried.
On the down side, many of them don’t look great — they have a whiff of 1990s web design to them!
And annoyingly, you can’t use the standard Aweber email drag-and-drop interface to edit them — you have to make use of another editor (one which isn’t as user-friendly).
With a bit of tweaking, you’ll probably be able to find something that works ok, but I think there is definitely some room for improvement here.
Autoresponders are a series of follow up emails that are automatically triggered by either time or user actions.
For example, you could create a programme of autoresponders so that
when somebody signs up to your mailing list, they immediately receive a welcome message from your business
one week later they receive a discount code for a product
three weeks later they receive an encouragement to follow you on social media…
…and so on.
Because they can really help you save time and generate money, they are usually a key part of any e-marketing solution.
Aweber claims to have invented autoresponders back in 1998 — and accordingly, you’d expect their autoresponder functionality to be mind-blowingly good.
Oddly, it’s just ‘okay’.
On the plus side it is very easy to set up follow up emails in Aweber based on time interval — for example, automatically sending subscribers an onboarding email immediately after sign up, a promo code 2 days later and a ‘follow us on social media’ email a week later is extremely easy. This is a typical use of autoresponder — and it’s a breeze with Aweber.
On the down side, the options available to trigger autoresponders based on user actions and purchases are much less extensive than you’d find in competing products.
Using Aweber, you can create ‘goals’ or combine automation rules with tagging to make autoresponders behave in reasonably sophisticated ways — but if you want to make use of autoresponders in really advanced ways, you’ll probably need to look at other products, particularly Getresponse, which provides much more extensive ‘marketing automation’ functionality.
And speaking of marketing automation…
Marketing automation is a feature which is increasingly offered by email marketing solutions like Aweber.
I tend to think of it as ‘Autoresponders 2.0’ — where you go beyond traditional ‘drip’ campaigns and create complex user journeys using ‘IFTT’ (if this, then that) style workflows.
With marketing automation, you typically design a flowchart where emails are sent based on user actions: email opens, link clicks, site visits, purchases made and so on.
Aweber has a marketing automation feature which to a degree provides this functionality: ‘Aweber Campaigns.’
With this feature, you can use certain user actions — namely opens and clickthroughs — along with the application of tags (which can be triggered if a user visits a particular page on your site) to determine what should be sent to whom and when (see above).
However, I think this functionality needs to go much further really – tools like Getresponse and Mailchimp provide considerably more flexibility when it comes to which types of user behaviour can trigger mailouts.
For example, in Getresponse, you can use triggers such as purchase, specific page visits, subscriber ‘score’ and sales pipeline stage to send messages. Mailchimp works in a similar way.
So Aweber is definitely playing a bit of catch up with its competitors here.
Spotlight on… Aweber’s free plan
Perhaps in a bid to compete with Mailchimp, Aweber now offers an entirely free plan. This is relatively unusual in the email marketing world — most similar products offer a free trial, but not indefinite access to the product.
Aweber’s free plan manages to be both less generous AND more generous than the Mailchimp plan.
It’s more generous because with the exception of a couple of features (notably split testing and abandoned cart emails), you get access to the bulk of Aweber’s functionality for free. Mailchimp’s free plan restricts functionality to a few core features — you can’t use any automation on it at all, for example.
Aweber is less generous in that the free plan only works if your list is 500 contacts or less in size; Mailchimp’s free plan, by contrast, lets you work with a list of up to 2,000 subscribers.
Both products display adverts for their brand on e-newsletters sent with their free plans; these are reasonably subtle however.
You can try the free plan Aweber plan out here,
AMP for email in Aweber
An area where Aweber has an edge over most other email marketing platforms involves a new technology called AMP for email.
Traditionally, e-newsletters have been very static affairs — a simple combination of text and images. AMP for Email changes all that by making it possible for recipients to take simple actions (such as making an appointment or RSVP-ing to an event) directly within an email — i.e., without leaving their email program or visiting a website.
It also allows the senders of an email to insert dynamic content into it — for example, live survey results, weather updates, football scores and so on.
This ‘dynamic’ nature of AMP emails gives recipients a reason to return to them periodically — and turns e-newsletters into considerably more powerful, engaging pieces of content.
Check out the below video from Google for an introduction to the world of AMP for email.
Opt in processes
A nice feature of Aweber is the flexibility it gives you around how you want to handle the opt-in process.
You can choose to subscribe your users on either a single opt-in or a double opt-in basis (single opt-in is when a user is subscribed immediately after completing a form; double opt-in is when they have to click on a link in a confirmation email to complete their subscription).
Both approaches have their merits, so it’s good to see Aweber being flexible in this regard — not all competing solutions provide their customers with this choice.
Split testing (also known as A/B testing) involves sending variants of your e-newsletters to some of your mailing list, monitoring the performance of each, and sending the ‘best’ version to the remainder of your list.
Most e-marketing tools handle this automatically for you: you create a few different versions of your email (using either differing content or subject headers), send them to a sample of your data, and your e-marketing solution will roll out the best performing version automatically to the rest of your mailing list.
With Aweber, you can send up to three variants of your e-newsletter when split testing, and interestingly you can mix and match variants — you’re not restricted, as is the case with many competing tools, to testing subject header against another subject header, sender name against another sender name etc.
So a thumbs up for the product’s flexibility here.
Email analytics in Aweber are good. In addition to being able to monitor key stats such as open rate, clickthroughs and bounces, you can also look at a lot of other useful analytics / information, including:
the growth of lists over time
an overview of sign up methods
where people are opening your email (i.e., geographical location)
the history of an individual’s activity – you can view past opens and clicks etc. at a per-subscriber level
and much else besides.
The bottom line here is that you’ll get a good overview of the performance of your email campaigns with Aweber, and enough data to make sound decisions on how to structure future campaigns.
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Segmenting data in Aweber
Segmenting data in Aweber is pretty straightforward. You can create segments not only based on the contents of any field in your database, but also on user activity too — emails opened, web pages visited, links clicked, products bought and so on. It’s all very flexible and easy to use.
It’s a little bit tricky however to work out how to get to the screen where you create the segments — you basically have to go to a ‘manage subscribers’ section, search for some subscribers and then save the search as a segment.
To be fair, some solutions (such as Getresponse) use a similar approach to segment creation — but others (such as Campaign Monitor and Mailchimp) provide a more obvious ‘segments’ section.
Unfortunately Aweber doesn’t let you broadcast emails to multiple segments at once, however. This will cause problems for some users who have a need to ‘pick and mix’ segments in mailouts on a regular basis.
For example, say you’re a car dealer with a mailing list containing a field called ‘car model.’ You’ve used this field to segment your mailing list into owners of VW Polos, Golfs, Passats, Tiguans and Touregs.
You now have an offer which is specifically relevant to Polo, Golf and Passat owners, and you want to send a message about it to those three segments in one go.
In an ideal world you’d just be able to select the relevant segments and send the message to those three groups. With Aweber though, this isn’t possible. You’d have to either send three individual messages or create a brand new segment targeting ‘Polo OR Golf OR Passat.’
You’ll have a similar problem if you want to exclude certain segments from the broadcast — although you can exclude entire lists from a mailing, it’s not possible to exclude individual segments.
On the plus side, Aweber does let you send emails to multiple lists — something that is prohibited by key competitor Mailchimp. So there may be a workaround of sorts there.
Ultimately, other email marketing tools, especially Getresponse and Campaign Monitor, handle segmentation in a much better way.
Landing page builder
Landing pages or ‘squeeze pages’ are web pages that are designed with just one thing in mind: data capture. They usually consist of a form, some attractive images and a small amount of text spelling out the benefit of submitting your email address.
Landing pages typically capture data more effectively than forms placed on regular websites, simply because there’s less distractions available — no navigation, offers or content to take attention away from a sign-up form is present.
Helpfully, Aweber recently introduced landing pages as a new feature — you can now use the platform to design simple landing pages which can be used in conjunction with advertising campaigns.
On the plus side, the landing page builder is very straightforward to use, and you can make use of some free stock photos when designing your page. You can also add a Facebook Pixel and Google Analytics tracking code to your pages, which is helpful when trying to assess the performance of advertising campaigns.
On the negative side, there’s no automatic A/B testing. One of the key advantages of using a landing page builder is the ability to run real-time tests of different landing pages, to see which version performs best.
And, although the ability to add Facebook and Google Analytics tracking code to proceedings is useful, it doesn’t seem as though there’s a way to make this GDPR compliant — if you use these cookies, you need a mechanism which allows EU visitors to constent to them being run (i.e., before they’re activated). The lack of this facility means that some users will end up breaking the law by using the landing page creator.
(To be fair, competing platforms like Mailchimp and Getresponse are yet to introduce proper cookie management on their landing pages either).
So, overall, a thumbs up for the inclusion of a landing page builder, but it definitely needs improvements.
Integrations with third party apps
Aweber offers a wide range of integrations with other web apps; around 800 are available.
These allow you to connect the platform to other key cloud-based solutions — web builders like Wix or WordPress; e-commerce platforms like Shopify; CRM tools like Salesforce; landing page builders like Instapage and so on.
Some of these involve dedicated widgets; others involve adding a snippet of code into a website; others involve a sync tool like Zapier or Pie Sync.
It’s rare that Aweber will plug into other software quite as seamlessly as Mailchimp (which seems to be the default ‘standard’ email marketing option for a lot of apps), but you shouldn’t have too much difficulty getting Aweber to work with a decent range of other SaaS (software as a service) apps.
Aweber customer support
Aweber’s customer support is one of the stand-out features of the product.
Phone support, email support and live chat support is all available on all paid-for plans — this compares very favourably with some key competitors including Getresponse, Mailchimp, Campaign Monitor and Mad Mimi, none of which offers phone support on standard plans.
Additionally, there’s no hoops to go through to contact support — relevant phone number and email details can be viewed very easily on the company’s contact page, without any requirement to trawl ‘knowledge bases’ or fill in any forms beforehand.
On top of that, the company has won several Stevie Awards for customer services over the past few years, which augurs pretty well for the quality of the support you’ll receive when you contact them.
If you are a novice to email marketing, then this sort of easy access to good-quality support is a strong argument in favour of using Aweber as your email marketing provider. The only down side here is that support is available in English only.
In terms of the availability of support, you can contact Aweber’s phone support team from 8am-8pm ET Monday to Friday, and their email and live/chat support is available 24/7.
Aweber review: the verdict
Overall, I would say Aweber is a solid email marketing tool. It’s not the absolute best product of its kind available, but it is reliable, reasonably priced, easy to use and contains most of the key features you’d expect from an email marketing solution.
The main aspects of the product that would nudge me in Aweber’s direction are its ease-of-use, web fonts, landing page builder, AMP for email functionality and comprehensive support. Its free plan is generous too, giving users with small lists access to all the key features indefinitely.
The support aspect may be particularly important for users who are starting out in e-marketing without many technical skills (because problems, should they arise, can be dealt with by talking to a real human being on a real phone line!).
Additionally, Aweber is not too expensive by comparison to some competing products, especially Campaign Monitor and iContact.
The main things that would dissuade me from using Aweber are the fact that you are charged to host unsubscribed contacts in your account, its relatively basic marketing automation features and the way you can’t broadcast to multiple segments of data at once.
I hope you’ve found this Aweber review helpful so far, but if you haven’t made your mind up on whether this is the e-marketing solution for you, below you’ll find a a simple breakdown of the key pros and cons of using it.
Pros and cons of Aweber
Pros of using Aweber
An entirely free plan is available.
It’s very easy to use.
It comes with a very large range of templates — considerably more than its key competitors.
Support options are more extensive than is the case with some key competing products and based on Aweber’s Stevie awards for customer service, should be high.
It’s reasonably priced — whilst not the absolute cheapest product of its kind out there, it is more competitively priced than several similar solutions.
It has a built-in landing page builder.
It facilitates AMP for email — something of a first for email marketing tools.
It lets you choose whether to let people subscribe to your list on a single or double opt-in basis.
It has good import functionality, with the option to import a wide range of file types and add the email addresses you’re importing directly to an autoresponder cycle.
It integrates with a decent range of third party tools and apps.
It makes setting up up simple time-based autoresponders very easy to do.
All email templates are responsive.
You can use web fonts in e-newsletters sent with Aweber.
Cons of using Aweber
- You are charged to host unsubscribed contacts on your account.
You can’t include or exclude multiple segments at once when sending an e-newsletter.
There are cheaper options out there which offer considerably more features in the marketing automation department.
While the landing page builder is useful, it doesn’t provide A/B testing or a way to use Facebook pixels / Google Analytics cookies in a GDPR compliant way.
Some of the templates look a bit dated.
The RSS to email templates are poor and they can’t be edited using Aweber’s standard drag-and-drop email builder.
Alternatives to Aweber
There are many alternatives to Aweber available.
If you’re looking for something a bit more feature packed at a similar price point, Getresponse is the obvious contender. In addition to allowing you to perform the sort of email marketing tasks that Aweber faciliates, it also provides webinar functionality and e-commerce features. You can check out our Aweber vs Getresponse comparison here.
Mailchimp is also a better specced tool, but with the recent changes to its pricing structure, it doesn’t always offer great value for money. See our Getresponse vs Mailchimp comparison for more details on why.
Another product worth considering is Hubspot — this is a CRM product, but it also features some really nice email marketing features.
If you’re looking for something a bit cheaper, then Mad Mimi is worth investigating (but bear in mind that Mad Mimi is a much more basic solution than Aweber). Check out our Mad Mimi review for details.
If you’ve got loads of money then Campaign Monitor is worth a look too — it’s got a lot of nice features, especially in the template and automation department, but it’s very expensive by comparison to all the aforementioned products. You can read our Campaign Monitor review here.
Any thoughts on Aweber?
If you’re an Aweber user, or thinking about becoming one, we’d love to hear from you — scroll down to add your thoughts or queries on the product in the comments section below! And feel free to share this Aweber review if you found it helpful.