Did you know that 49% of businesses who used live chat software saw an increase in their conversion rates within two years of implementation?

Furthermore, 30% of businesses that used it for less than a year claim to have seen a 5-10% increase in revenue due to their live chat. These statistics highlight the growing importance of live chat for businesses.

It helps customers get immediate responses to their queries. And, business owners can integrate their CRM databases with their live chat software to understand customer behavior. This, in turn, can help them make smarter business decisions. Overall, it’s a win-win situation.

Disclosure: This content has a few affiliate links, which means if you click on them, I will get a commission (without any extra cost to you).

Table of Contents

How Do Live Chat Software Programs Work?

In simple terms, live chat is a window that shows up on your site and displays some text. Using that window, your site visitors can ask you questions. In return, your agent can respond to them with the live chat tools.

It’s very similar to a messaging app. However, it will only work when one of your agents is online. When your agents are not visible, you can choose to hide the live chat widget.

Alternatively, you can also turn the chat widget into a contact form. Using such forms, your visitors can get in touch with you via emails.

Your live chat solution will have two different views — one for the users and another one for your agents. Through the agent view, you can keep track of who is on your website.

Your agents can also approach them or greet them using a live chat platform. Some live chat software allows you to initiate chats based on a user’s website behavior.

Clearly, this is advanced technology. However, installing a live chat solution isn’t as complicated as you might think.

Basically, you just need to copy some code and add it to your site. Even if you aren’t a pro at coding or tech, a live chat feature is easy to install.

Best Live Chat Software Solutions

If you still haven’t leveraged live chat, it’s time to jump in. After all, you want to get an edge over your competitors. To help you make an informed decision, I’ve compiled a list of the best live chat software that you should check out.

1. LiveChat

With a clientele of more than 27,000 companies across 150 countries, LiveChat is clearly one of the most popular live chat providers. Its biggest strength lies in its simplicity.

It’s clean, clutter-free, and easy to use. You can seamlessly integrate it with more than 130 tools, including Shopify, WordPress, MailChimp, and others. So, you can chat with your potential customers while adding their details to your CRM software from the same platform.

Pricing

Their prices start from $16 per seat per month and can go up to $50, depending on the live chat features offered.

LiveChat best live chat software for websites

Image via LiveChat

2. Olark

Olark is for those who want to leverage data to understand customer behavior. It allows you to engage and identify with the leads that seem the most promising.

This live chat solution provides features like custom pre-chat surveys, live chat transcripts, automated messaging, visitor insights, and detailed reports.

One of the most interesting live chat features of Olark is that it allows you to tweak the look of your live chat box to match your brand colors.

Pricing

Their plans start from $12 and go up to $17 per agent per month.

Olark free live chat software

Image via Olark

3. Intercom

Want to add an element of fun to your live chats? Use emojis and GIFs.

Intercom’s modern live chat tool is aimed at sparking conversations that can help you connect with your target audience while keeping it light. It allows you to customize your live chat support and also configure different settings for the web, Android, and iOS.

This software solution allows you to route customer queries to the concerned representatives. Using its Custom Bots add-on, you can easily identify leads, route them, and answer queries round the clock.

Pricing

The pricing for this live chat solution is on the higher end. Starting from $87, the price can go above $150 per month depending on the plan you choose.

Intercom live chat website plugin

Image via Intercom

4. Kayako

If providing live chat support is your ultimate goal, Kayako is the best way to go about it. You can easily add a feature in your live chat software for mobile app, website, or help center.

Even when your team is offline, Kayako live chat support allows customers to send their queries. On the other hand, if the customer steps away and misses your message, this live chat support software automatically sends them an email so you can continue the conversation.

Pricing

Their live chat support plans range from $15 to $60 per agent per month.

Kayako Live Chat Software

Image via Kayako

5. Acquire

Live chat solutions are all about extending immediate customer service. Sometimes, chatting over text may not be enough. In such times, Acquire’s video and voice call functions come in handy. It can do wonders to improve the quality of your conversions with customers and improve customer engagement.

Pricing

Acquire’s basic monthly package starts at $40 per month. They also have a separate plan for enterprises which comes with many extra features like a support bot, video recording, smart suggestions, and more.

Acquire Live Chat Software

Image via Acquire

6. LiveHelpNow

LiveHelpNow aims to make customer support simpler with their live chat services, FAQ dashboard, SMS support, and other seamlessly integrated tools.

The best part is that you can support an unlimited number of brands with just one account. So, you can manage all of your websites from one platform.

Their Email Ticket Management System is designed to help you track conversions that you get via live chat. It enables you to be available to your customers 24×7 and be present on multiple channels.

Pricing

Their Chat, Support Ticket, Call Management, and FAQ services all cost $50.40 per agent per month. You can also choose individuals packs of these features if you don’t need them all together.

LiveHelpNow Live Chat Software

Image via LiveHelpNow

7. Tawk

To get this live chat software working, all you have to do is copy a simple Javascript line and paste it into your site’s HTML. Within a minute, it’s up and running.

Tawk.to will monitor your live chats in real-time and analyze them. They are presented to you in an easy-to-read manner. It also offers options for voice and video calling.

The platform archives the history of your live chats, so you can always go back to a previous conversation. It secures the history with encryption, so you don’t have to worry about privacy.

Pricing

The best part is Tawk is entirely free. If you don’t want to answer customer queries on your own, you can hire a chat agent from them for just $1 per hour.

Tawk Live Chat Software

Image via Tawk

8. OCC Live Help

OCC is an acronym for Online Chat Centre. Their software is designed to cater to all levels of website owners. For those who have just started their business, they have a free basic chat for one operator and one website.

Pricing

The free package allows you to monitor visits, have unlimited chats, upload custom chat icons, invite visitors to chat, and more. For more advanced features, they also have other plans for $5 and $50 per month.

OccLiveHelp-Live-Chat-Software

Image via OCCLiveHelp

9. Userlike

The ultimate goal of Userlike is to help you build relationships with your customers. Using this software, you can create personalized messages using Sticky Chat.

What it does is if a customer returns for a chat the second time, they connect them to the operator they talked to before. In this way, they want to establish a sense of continuity in the conversation.

Pricing

They have a basic free plan, but for advanced features, you can opt for plans ranging from €29 to €299.

Userlike Live Chat Software

Image via Userlike

10. My LiveChat

Want to chat with your site visitors without any cost? Use My LiveChat’s floating chat button. To get it on your site, you just need to insert an HTML code. It doesn’t interfere with your site design, so you don’t need to fret about it.

Pricing

Other plans start from $19 and go up to $99 per month.

MyLiveChat-Live-Chat-Software

Image via My LiveChat

11. WhosOn

WhosOn knows that a cookie-cutter approach to live chat doesn’t work with everyone. So, they have come with a solution for those who need software tailored to their needs. Their seasoned team can help you with any challenge that you’re facing.

With WhosOn, you can keep your chat data in-house and tailor your chat across different brands. It offers advanced features like sentiment analysis, omnichannel chat-call transitions, real-time chat translation, auto-text suggestions, and more.

Pricing

Their basic plan is free, while the most advanced plan costs $46 per month.

WhosOn Live Chat Software

Image via WhosOn

12. Pure Chat

Pure Chat’s live chat software includes features like a customizable chat widget, native iOS and Android apps, unlimited chats, and a powerful operator dashboard. They allow 3 operators for free in this package.

You can also use their free automated chatbot to capture leads, schedule appointments, and finish payments. Other notable features of this software program include chat notifications, pre-chat info forms, and canned responses.

Pricing

Pure Chat has two paid plans: Growth and Pro. They are priced at $39 and $79 per month, respectively.

PureChat live chat software for website

Image via Pure Chat

13. Comm100

Comm10 allows you to reach customers via traditional messaging, audios, videos, and also provides co-browsing and remote browser control. To resolve issues faster, you can also share URLs and files on its platform.

You can make stronger connections with your visitors using its personalization feature. It gives you access to information like your visitor’s location, purchase history, and more.

Its multi-language capability ensures that you can reach out to your visitors in their native languages with ease.

Pricing

Their package rates start from $29 per agent per month and extend beyond $49.

For multi-channel businesses, they have a special package for $109 per agent per month. It comes loaded with features like ticketing, SMS, and integration for Facebook, Twitter, and WeChat.

Comm100 best live chat software

Image via Comm100

14. JivoChat

This all-in-one business manager makes sure you can get in touch with your customers on all possible platforms. You can receive calls, emails, and chats on a single screen.

To reduce your bounce rate, you can also proactively invite your customers for a chat. It allows you to translate your messages into 20 languages, so you can reach a diverse audience.

What’s more, JivoChat works on all modern operating systems, mobile devices, and browsers. It also has options for integration with platforms like Weebly, Wix, BigCommerce, and others.

Pricing

You can use the basic version for free while the professional version costs $30 per month. You can get a free trial of this software program for two weeks.

JivoChat live chat app

Image via JivoChat

15. Freshworks

Conversion, support, or onboarding — whatever your aim is, Freshworks has something for you. Through all the stages, Freshworks’ live chat can ensure that the customer experience is cohesive.

Its IntelliAssign feature is great for team collaboration. With this feature, Freshworks can assign any conversation automatically to agents in your organization based on their skills. It also takes into factor the conversation load that they can handle.

You can keep track of important metrics like resolution time, average response time, first response time, and more from your dashboard.

Pricing

While their basic model is free, the most advanced one costs more than $70 per month.

Freshworks live chat support

Image via Freshworks

16. REVE Chat

This omnichannel live chat software allows you to interact and collaborate with your customers using co-browsing. You can also share your screen with them to communicate with them more effectively.

They also allow voice and video calls to make sure that customers get the best experience. This software solution distributes your chats intelligently among your agents. Other notable features include multi-channel support, live chat analytics, and more.

Pricing

The standard package is $13.50 per agent per month while the Enterprise package is available for $45 per agent per month.

REVEChat live chat service providers

Image via REVE Chat

17. ZaZaChat

Using ZaZaChat, you can send behavior-based messages to your customers. Instead of waiting for them to ask you a question, you can directly send a message based on their actions.

Even before you begin your chat, you can use their pre-form feature to collect their contact information. Its Mobile Chat feature enables your agents to communicate with your customers using their mobile devices. It offers customizing options for your chat and auto invitation windows.

Pricing

Their basic package is free for all while the others are in the price range of $24-$99 per operator per month.

ZaZaChat-Live-Chat-Software-1

Image via ZaZaChat

18. Zoho SalesIQ

Zoho SalesIQ believes in a proactive approach when it comes to customer support. So, their live chat software feature allows you to send messages to your visitors even before they type a query. Based on their in-chat knowledge base, you can embed links to popular FAQs or other articles.

When your staff isn’t around, Zoho will step in for you. You can set up an offline agent that can handle questions for you.

Pricing

They offer a free trial for all their packages. To find out the pricing details, you can get in touch with their sales team.

Zoho SalesIQ free live chat software

Image via Zoho

19. LiveAgent

LiveAgent makes it easy for you to get in touch with your customers on multiple platforms. On its live chat software, you can create a universal inbox for your social media mentions, emails, chats, and calls.

Other features include a powerful ticketing system, a call center, and a live chat support center.

Pricing

Their packages are in the price range of $15-$39 per month.

LiveAgent best live chat software for websites

Image via LiveAgent

20 Happyfox

Happyfox is easy to install and can be set up in just a few minutes. Once it’s done, you can match it to your brand’s aesthetics. You don’t need to be a pro at coding for it. It’s a simple process that requires you to follow a few steps.

They have different features for those who want to use the live chat tool for support and those who want to use it to increase sales.

It offers integrations with business applications like Slack, Salesforce, Google Analytics, Zapier, and others. So, you can access data from these apps directly from Happyfox.

Pricing

Their Starter plan, priced at $29 per month, can be used by an unlimited number of agents. It allows you to have up to 250 chats per month. Their Growth plan offers up to 500 chats per month and is priced at $49.

Happyfox live chat software for website

Image via Happyfox

21. Netrox SC

Netrox SC is for those who want to use live chat to boost their sales. Their live chat software comes with a unique feature called “Chat Zone,” which allows you to track your site visitors, sort them, and start a conversation with them.

Pricing

Their lite version is free while the Pro version costs $14 per month.

Netrox-SC-Live-Chat-Software

Image via Netrox SC

FAQ

Q1. What is live chat software?

A. Live chat tools combine an instant messaging service with ticketing, CRM, and content marketing to help you provide a great user experience to your website visitors.

The front-end comprises an on-site chatbox where visitors type their requests. The back-end is more complex. It connects the chatbox to your CRM, email list, ticketing system, and blog to find the right response to the typed requests.

Some sophisticated software can generate tickets, assign tasks, and provide personalized shopping suggestions and useful content to keep users engaged and happy.

Q2. What are the common features of live chat software?

A. Most live chat software solutions have these features:

  • Visitor tracking
  • Live chat
  • Chat rating
  • Chat monitoring and rating
  • Mobilize optimization
  • Canned responses
  • Operator evaluation

Q3. What are the common benefits of live chat software?

A. You need to leverage live chat software for your website since:

  • It is the preferred channel for customer support, according to 41% of consumers. People like live chat because it is self-paced, unintrusive, and practical. They can share screens, share documents, and do voice and video calls to explain their issues more clearly.
  • It offers a connected customer experience. For users with physical impairments, live chat is an easier alternative to voice/video calls.
  • It delivers first-contact resolution of issues, improving productivity, reducing operational costs, and increasing customer satisfaction.

Q4. Which live chat software is the best?

A. LiveChat is the best live chat software solution around. With a clientele of 27,000+ companies across 150 countries, LiveChat is one of the most popular tools for live chatting. Its biggest strength lies in its simplicity.

It’s clean, easy-to-use, and clutter-free. You can seamlessly integrate it with 130 tools, such as WordPress, Shopify, MailChimp, and others.

It is available from $16 per seat per month. Prices can go up to $50, depending on the features you opt for.

Q5. What is the best free live chat software?

A. Tawk is a 100% free live chat software. You can hire live agents for $1 per seat to answer customer queries.

To get this software working, you need to copy a simple Javascript snippet and paste it into your website’s HTML. Within a minute, the software is up and running.

Tawk.to monitors chats in real-time and analyzes them. The chats are available in an easy-to-read manner. Apart from chatting, Tawk also offers options for video and voice calling.

Q6. Is live chat a real person?

A. More often than not, live chat is done with real persons. To check if you’re talking to a human or bot, you should look at the response rate. Bots will typically answer instantly since they fetch answers from their pre-fed database. Humans, on the other hand, take longer to comprehend the question, formulate a response, and type it on screen.

Q7. How do I install LiveChat?

A. Here are the steps to install LiveChat:

  • Create a trial account on LiveChat.
  • Set goals and KPIs.
  • Bring agents on board.
  • Configure the software and perform a trial run.
  • Add the chat widget to your website.
  • Analyze the first few chats.
  • Retune your strategy and track your KPIs.
  • If satisfied, buy a paid plan.

Q8. What businesses need live chat software?

A. All businesses with an online presence can benefit from using live chat software. If you have a website, blog, mobile app, or any other customer-facing property, you need live chat services to reach and engage your customers in real-time.

The best part is that there are many live chat software solutions like Tawk that are available free of cost, which means they are within the reach of solopreneurs, startups, and small businesses as well.

Q9. Why do you need a live chat software program?

A. You need to leverage live chat software for your website since:

  • It is the preferred channel for customer support according to 41% of consumers. People like live chat because it is self-paced, unintrusive, and practical. They can share screens, share documents, and do voice and video calls to explain their issues more clearly.
  • It offers a connected customer experience. For users with physical impairments, live chat is an easier alternative to voice/video calls.
  • It delivers first-contact resolution of issues, improving productivity, reducing operational costs, and increasing customer satisfaction.

Q10. How can I get LiveChat on my website?

A. Here are the steps to install LiveChat:

  • Create a trial account on LiveChat.
  • Set goals and KPIs.
  • Bring agents on-board.
  • Configure the software and perform a trial run.
  • Add the live chat widget to your website.
  • Analyze the first few chats.
  • Retune your strategy and track your KPIs.
  • If satisfied, buy a paid plan.

Conclusion

Live chat software can take your customer support to the next level. It allows you to respond to a customer’s queries in seconds. In some cases, you could proactively send them an answer even before they ask you for it.

Not just that, but it can also improve customer satisfaction and get you more conversions. I hope you find the best live chat software for your business from the tools mentioned above.

In your opinion, which is the best live chat software? Please share your views in the comments section.

Disclosure: This content has a few affiliate links, which means if you click on them, I will get a commission (without any extra cost to you).