Shopify Review (2021) — The Key Pros and Cons
We follow a strict honesty policy. However, to fund our work, we use affiliate advertising links on this blog.
In this Shopify review, I look at one of the most popular online store builders available and provide a complete overview of its key pros and cons. Is it right for your business?
There is a huge number of online store building tools now available — and choosing the right one for your business can feel really difficult. Shopify is probably the best-known e-commerce solution currently available, but is it actually the best fit for you?
In this review, I’m going to help you find out. I’ll cover the platform’s pricing, templates and selling features in depth — by the end of this post, you’ll have a much clearer idea of whether Shopify is the right e-commerce solution for your project, or whether you’d be better off with an alternative.
Let’s dive in — with an important question. What is Shopify?
What is Shopify?
Shopify is a web application that allows you to create your own online store. It provides you with a wide range of ‘themes’ that can be customized to meet your own branding requirements, and allows you to sell either physical or digital products.
A key aim behind Shopify is to let beginners build an online store themselves — i.e., you don’t need to know how to code to use it.
However, the platform also caters for developers, as it provides full access to CSS, HTML and Liquid (Shopify’s template language).
How does Shopify work?
Shopify is a ‘hosted’ solution. This means that it runs on its own servers and you don’t have to buy web hosting or install software anywhere to use it.
You don’t own a copy of the product, but instead pay a monthly fee to use it — and, so long as you have access to a web browser and the internet, you can manage your store from anywhere.
With Shopify, the key things you need to build and market an online store — like templates, a payment processor, a blog and even email marketing tools — are provided ‘out of the box.’
That said, you can customize your store more extensively through the addition of apps — more on these later — or using custom code.
The number of Shopify users — and why this matters
Shopify was founded in Canada in 2006 by German-born entrepreneur Tobias Lütke, who realized that an e-commerce solution he created to sell snowboards could actually be used by — and sold to — other businesses.
Fast forward to 2021, and the platform currently powers around 3.7 million online stores (source: Builtwith) and the company has over 7,000 staff. According to Shopify, businesses using the platform have generated over $356bn in sales.
These numbers matter because when you choose a hosted solution for your online store, you are placing a large amount of trust in the company providing it.
There have been instances in the past of similar services closing down — for example, Magento Go — resulting in serious problems for their users, who had to migrate their stores over to a different platform at very short notice.
However, Shopify’s large user base and market share makes the prospect of this happening very unlikely.
Now: how much does Shopify cost to use?
Shopify review — video version
You can watch the video version of our Shopify review below.
There are five Shopify pricing plans available, with the following monthly fees:
Shopify Lite — $9 per month
Basic Shopify — $29 per month
Shopify — $79 per month
Advanced Shopify — $299 per month
Shopify Plus — custom pricing.
There are a couple of things it’s worth mentioning quickly here:
If you pay upfront you can avail of a discount — 10% if you pay for one year, or 20% if you pay for two.
Additional fees apply to make the most out of Shopify’s point-of-sale features, which let you sell goods in a physical location. (I discuss these in more depth later on in this Shopify review
There is also a free trial available, which lasts for 14 days (and can usually be extended if you need more time to complete a store).
You can access this free trial on the Shopify website.
Key differences between Shopify plans
All the Shopify plans provide the core e-commerce functionality you’d expect — you can create catalogues of unlimited products, accept credit card payments, sell gift cards, offer discount codes on purchases and access a wide range of third-party apps.
But there are a few key features to watch out for, and not miss by selecting the wrong Shopify plan.
- A standalone online store — The ‘Lite’ plan doesn’t let you create one (instead, you can use the Lite plan for inventory management, selling on social media and adding a ‘buy button’ that you can embed on existing websites)
Staff accounts — the number of ‘seats’ you get varies by plan.
Reporting — professional reporting functionality is only available on the $79+ plans.
Third party real time carrier shipping — this is only available as a paid-for add-on, via an annual purchase of a ‘Shopify’ plan, or on a monthly ‘Advanced Shopify’ plan
Inventory locations — you can assign inventory to retail stores, warehouses, pop-ups etc. on any plan, but the number of locations you can use varies with each.
Transaction / credit card fees — these get lower as you go up the pricing ladder.
Shipping discounts — the more expensive the plan, the more generous these are (depending on territory).
- Exchange rates — you can set your own exchange rates on the ‘Shopify’ or ‘Advanced Shopify’ plans.
Shopify Plus, the enterprise-grade version of the platform, provides additional functionality and elements aimed at big corporations, including:
guaranteed server uptime
‘White glove’ level of support via a dedicated ‘Merchant Success Manager’
advanced security feature
extensive options for selling in multiple currencies
sales automation tools.
(Our Shopify vs Shopify Plus comparison gives you a more detailed overview of all these).
I’ll explore all the core Shopify ecommerce features shortly, but before that, let’s take a quick look at how Shopify lets you accept payments for your goods.
Accepting credit cards using Shopify
There are two ways to accept credit card payments with Shopify.
The cheapest and easiest option— for users in countries where it is supported — is to use Shopify Payments, Shopify’s built-in payment system.
If you use this, you don’t have to pay any transaction fees at all.
However, there is still a credit card rate to factor in — in the US, depending on your plan, you can expect to pay a rate of between 2.4% and 2.9% of each transaction.
(In other countries, the rate can be considerably lower).
Alternatively, you can use a third party ‘payment gateway’ to process card transactions — of which there are over 100 to choose from.
If you do this, Shopify will apply a transaction fee as well — between 0.5% and 2% depending on the plan you’re on.
And an important thing worth noting about Shopify Payments is that it is available only for users based in certain countries.
Hong Kong SAR
United States of America (note: unavailable in US territories except Puerto Rico.)
So if you’re not selling from one of those countries then you will have to use a separate payment gateway provider.
Now that we’ve gone through pricing and payment functionality, let’s discuss how Shopify stores actually look.
Shopify themes – how good are they?
Shopify provides 10 free e-commerce templates (or ‘themes’) that you can use – and each of these comes in two or three different variants, giving you a reasonable number of template options to choose from.
That said, the number of bundled templates on offer is small by comparison to other online store builders like Squarespace or Wix.
The bundled themes are attractive however, and they are fully responsive too, meaning they will automatically adjust their layout to suit the screen size of the device they’re being viewed on (smartphone, tablet, desktop computer etc.).
If the free templates don’t appeal, you can use a paid-for or ‘premium’ theme — of which there are 71 (and again, each theme comes in a few variants).
These range in price from $100 to $350, and as with the free themes, they are all fully responsive.
In the Shopify theme store, you can browse all the free and paid templates using a wide range of filters — for example, you can view templates by:
home page type
(grid, wide-width content, editorial, etc.)
visual features (slideshows, video, parallax scrolling etc.)
This means that you should be able to find a suitable theme for your store without too much difficulty.
One thing to watch out for is that there are currently two types of Shopify themes available — ‘traditional’ ones, and new ‘Online Store 2.0’ themes (you can use a checkbox in the theme store to display only the latter type).
I discuss Online Store 2.0 in more depth later on in this review, but to sum it up briefly it’s a new theme format that provides more sophisticated editing capabilities via a new drag-and-drop editor.
In terms of the aesthetics, the templates are all professional in appearance, easy on the eye, and very contemporary in nature — no complaints at all here.
You can browse all the Shopify themes here.
Shopify themes and customer support
One thing worth considering when deciding on a theme is whether or not it is officially supported by Shopify.
All the free themes are — but if you use a premium template, you may occasionally need to contact the developer who designed it for help with installation or customization queries.
All in all, Shopify’s template offering is of a high quality — but if you are not content with the options provided and wish to create something that is truly unique, there is always the option of building your own theme.
It’s easy to access the theme code, and a lot of support materials and tutorials are provided to help you develop your own template.
Once you’ve started a Shopify trial, chosen your template and picked a plan, you can focus on selling with the platform.
So let’s look at how easy it is to do that.
Interface and ease-of-use
Shopify is pretty straightforward to use – it’s got a clean, intuitive interface and provides a generally positive user experience.
In common with many other contemporary content management systems, a menu on the left allows you to access features or content, which you then customize or edit on the right.
The interface lets you set up and manage a variety of ’sales channels’.
An online store: this is your main website
, which you can host on your own domain.
Facebook: a tab on your Facebook page where users can browse and buy your products.
Messenger: you can sell directly to customers in Facebook Messenger conversations with them (as well as provide order and shipping notifications, and respond to customer enquiries).
Buy Button: this channel allows you to embed e-commerce functionality — via ‘buy buttons’ — on any website or blog.
Amazon: this allows you to manage your Amazon listings and Shopify products in one location.
Instagram: this allows you to make your Instagram posts ‘shoppable.’
The above list covers the key sales channels that you can use ‘out of the box.’ Several others — including big-hitters like Ebay and Pinterest — are available as third-party apps.
All in all, it’s pretty easy to use these sales channels — and the interface in general — but there’s a couple of issues worth zooming in on, to do with content layout and images.
In many Shopify themes, you are still dealing with a WYSIWYG (What You See is What You Get) editor which, while working perfectly well, doesn’t provide the kind of flexibility that other website builders now give you when it comes to laying content out around a page.
However, if you use one of Shopify’s new “Online Store 2.0” (OS 2.0) themes, you can avail of drag-and-drop functionality.
The OS 2.0 format unlocks a lot of extremely useful content presentation options that you won’t find in ‘regular’ Shopify templates. Its page builder lets you add blocks and sections to pages and move them around with ease, and is far less clunky than the old WYSIWYG editor.
At time of writing however, there is just one free theme available in this format — “Dawn.” But many of the paid-for templates have been updated to the new format — around 45 of the premium themes now support it.
There is a slightly confusing aspect to page editing in Shopify’s new OS 2.0 format though.
In order to access the drag-and-drop page builder, you have to use the ‘customize theme’ option (in the home section of your Shopify dashboard) rather than simply finding your page and editing it in the more obvious ‘pages’ section.
If you navigate to the latter, you’ll end up encountering the WYSIWYG editor again. So watch out for that!
Another improvement that could be made to the new drag-and-drop editor involves forms — at the moment you can only drop a simple ‘contact’ form into pages.
It would be better, as the case with other platforms like Squarespace or Wix, if a fully-fledged form builder was available for creating more bespoke forms. If you need to create custom forms with Shopify, you will currently need to resort to some coding or the purchase of an app.
Overall the new Online Store 2.0 is a really big step forward for Shopify, however — and hopefully these issues will be ironed out soon.
If you upload images to Shopify with different aspect ratios, they won’t be cropped automatically to a uniform ratio.
In other words, your product catalogues will consist of a series of differently-shaped images — something that can impact negatively on your store design.
You can get around this problem by cropping your all your images to a uniform ratio using a photo-editing app (like Photoshop) before you upload them — or afterwards, using Shopify’s built-in photo editor.
(Of the two approaches, the former is probably best.)
You could also add a bit of code to your template to force images to display in a certain ratio — but this won’t be ideal for those without technical skills.
There’s also the option of using a paid-for app to standardize your image ratios (of which quite a few are available from the Shopify app store) but this will obviously increase your costs a bit.
These issues with drag and drop and product images aside, the interface is pretty user-friendly. It shouldn’t present much of a learning curve to most users who are setting up an online store for the first time.
Now, let’s take a look at using Shopify in another way: in a physical location (at ‘point of sale’).
A way to save on Shopify
If you’re interested in using Shopify, the company is currently running a time limited offer that essentially gives you a free month’s service. Here’s how to avail of it:
- Start a trial using this link.
- When your trial is over, you just pay $1 for your first month. This can amount to quite a saving, especially if you are interested in using one of the higher-tier plans.
Shopify Point of Sale (POS)
One particularly strong feature offered by Shopify which deserves a special mention, and helps it stand out from its competitors, is its comprehensive Point of Sale (POS) functionality and hardware.
Shopify’s POS hardware lets you use the platform to sell not just online but in physical locations too, using your iOS or Android device.
A wide range of hardware is available to purchase — barcode readers, tills, receipt printers etc. — to help you do this. If you live in Canada, the US, the UK, Ireland, Germany, Australia or New Zealand, you can buy these items online directly from Shopify; if not, you will need to find an authorized reseller.
There are a several applications for these point-of-sale tools. For example, they allow you to sell…
- in a ‘brick and mortar’ retail outlet
in a pop-up shop
from a market stall
at an event
And all whilst keeping your inventory and stock count automatically synced.
It’s important to note however that you need to pay for a ‘Shopify POS Pro’ add-on get the most out of point of sale. The cost for this is quite high: $89 per month, per location. So if you run a few physical stores, your monthly POS outgoings can increase substantially with this add-on.
(Shopify POS Pro is included with all Shopify Plus plans).
Although the built-in POS features (‘POS Lite’) cover the basics, and will be fine for merchants with simple needs, you will need the add-on if you want to:
work with an unlimited number of sales staff
facilitate ‘buy online, pick up in store’
provide custom printed receipts
define staff roles and permissions
attribute sales to particular staff members (for commission or performance-analysis purposes).
The below video provides a demonstration of the Shopify POS system, or you can read more about its features here.
Importing and exporting
Importing products and data
As with similar store builders, Shopify allows you to import product data from a CSV file.
This is useful if you want to bulk upload a lot of new products to your store, or are migrating data from another e-commerce platform.
As for text-based data, If you want to import posts from a blogging platform such as Bloggr, Tumblr or WordPress, your options are to:
copy and paste content
use the Shopify AP
invest in a third-party app (such as the ‘Blogfeeder‘ app).
Exporting products and data
You can export product data to CSV file easily with Shopify.
When it comes to pages and posts, however, this isn’t doable out of the box. If you have the relevant technical skills, however, you can make use of Shopify’s API to get them out of the platform.
Alternatively, you can use a third-party app to export your content (for example Exlm, which gives you a wide range of options for getting your content out of the platform).
And speaking of options…
Working with product variants and options in Shopify
Shopify allows you to create up to 100 different variants of a single product.
However, out of the box, these variants can only involve 3 product options.
So, for example, if you were selling shoes, you could allow users choose from up to 100 different variants of a particular shoe, each in 3 different options (for example colour, size and style) — but you couldn’t allow them to pick a shoelace colour on top of this.
Thankfully, a workaround exists involving third-party apps — there are quite a few available that lift these limits, but you will need to pay for them.
Another option is to add ‘line item property’ code to your store to capture more product options, but you’ll need to be comfortable with editing code in order to do so.
The bottom line is that if you are selling something that doesn’t involve a large number of variants and product options you will be fine with Shopify — and if your needs are more extensive, apps do exist that get rid of the limits discussed above.
That said, it would be better if a more flexible approach to product options was available ‘out of the box’ (as is the case with rivals BigCommerce and Squarespace).
Using Shopify product categories and collections
Although there’s room for improvement regarding how Shopify handles product variants and options, the way it handles product categories is superb.
You can manually add products to a collection or — and this is a huge time saver for users with large product ranges — use ‘automated collections.’
This basically means setting up rules (based on product titles, tags etc.) which automatically categorize your products so that they end up in the correct collection.
This can save you hours if not days of data entry and manipulation — particularly if you have a large number of products in your online store.
You’ll need to make sure you name or tag your products in a very consistent way to take advantage of this functionality however, as the automation only works if you have a consistent naming convention to product titles, tags etc.
But used in the right way, it’s great.
Download our free ecommerce e-kit
For a limited time, we’re offering our readers some excellent free tools. Sign up free to immediately receive:
- our online store comparison chart
- a downloadable cheatsheet on how to create an online store
- our SEO, blogging and ‘how to start a business’ cheatsheets
- extended free trials and discount codes for essential business apps
- our latest tips on ecommerce and growing a business
View privacy notice.
Shopify is flexible when it comes to shipping, allowing you to set:
Free shipping rates
Calculated (‘real time’) shipping rates
It’s easy enough to set up shipping rules based on price or weight, and you can create ‘zones’ to cover groups of countries really easily.
When it comes to real-time shipping rates — where carriers provide live estimates at checkout, based on distance, weight and the number of boxes needed to ship items — you have two options, depending on your location.
In the United States, Canada and Australia, you can use the ‘Shopify Shipping’ service.
This lets you:
- provide real-time shipping quotations from local postal services (UPS, USPS, DHL, Canada Post and Sendle)
- print shipping labels
- provide preferential rates on shipping.
Shopify Shipping is available on all plans, and the discounts provided can be quite generous on the higher-level Shopify plans (for example, in the US, you can avail of up to 88% postage discounts on higher-tier plans).
The below video highlights how Shopify Shipping works.
The other option — and the only one for users not based in the US, Australia or Canada — is to use third-party calculated shipping rates.
However, this will involve an extra cost or upfront investment, because third-party calculated shipping rates are only available if you:
- pay an additional monthly fee
- pay annually for your Shopify plan (this will bring a saving, but involves a higher initial outlay)
- pay monthly for an ‘Advanced Shopify’ or ‘Shopify Plus’ plan.
This contrasts negatively with some competitors, especially BigCommerce, which makes this feature available on all its plans (including its $29.95 entry level plan).
Accepting multiple currencies in Shopify
Displaying prices and facilitating checkout in local currencies can improve sales rates considerably.
And, unlike several other well-known e-commerce solutions — notably Squarespace — Shopify lets you do this, so long as you are using its built-in payment gateway, Shopify Payments.
Whilst it’s great to have this feature built-in, there is some room for improvement with it, however.
First, unless you’re on a Shopify Plus plan, or using a third-party app, your users will have to use a country selector to manually choose their preferred location / currency.
(A free ‘geolocation’ app can be installed to detect a user’s location and display a country/currency recommendation, but in my view this is not quite as good as fully automatic currency conversion.)
Second, multi-currency payment doesn’t work with Shopify ‘Buy Buttons.’
Third, to make the most of this feature, you’ll need to purchase a ‘Shopify’ plan or higher — doing so lets you set currency exchange rates manually (enabling you to tailor your pricing to suit each of your markets).
Given the above limitations, I suspect that some merchants will find themselves reaching for a third-party app to handle multi-currency payments — based on my research, Bold Multi-Currency is probably your best bet here.
The lowdown on multi-currency selling is that Shopify is a pretty good option for merchants wishing to do this, but there are improvements that could be made to the functionality.
BigCommerce, for example, makes it much easier to sell in multiple currencies out of the box, without the need for currency selectors, and its Buy Buttons facilitate multi-currency payments too.
Building a multi-lingual website with Shopify
In addition to facilitating transactions in multiple currencies, Shopify lets you sell in multiple languages.
With the exception ‘Lite’, all Shopify plans let you create up to 20 translated versions of your store.
When you enable multi-language selling, a language ‘folder’ is added to your domain. So you’ll end up with myshop.com/fr, myshop.com/de etc.
If you are on ‘Shopify’ plan or higher, you can also use an international domain — myshop.fr, myshop.de etc. — to host foreign-language versions of your store.
Abandoned cart recovery
Abandoned cart recovery helps you identify users who went part of the way through a purchase only to change their mind about it, and contact them with an encouragement to complete their purchase (usually a discount code).
The good news is that this is included on all Shopify plans, meaning that you get this key piece of functionality at a considerably lower price point than its key competitors.
Whereas with Shopify you can get the functionality from just $9, BigCommerce and Squarespace only offer it on their $79.95 and $54 per month plans respectively.
The makers of competing product BigCommerce claim that using abandoned cart recovery tools can boost your revenue by up to 15%, which — if true — is obviously very significant.
In terms of how abandoned cart recovery works in Shopify, it allows you to either:
view a list of people who’ve abandoned their carts and manually send them an email
automatically send one email to visitors to your site who abandoned their carts (containing a link to their abandoned cart on your store).
The latter option is usually the best way to go about abandoned cart recovery, as it saves time.
As you can see from the screenshot above, Shopify recommends that you send your abandoned cart email 10 hours after your site visitor abandons their cart.
This is because according to research carried out by the company, this is the time interval that generates the most sale completions.
Custom fields and file uploads
Some merchants will require their customers to provide some text at the point of purchase (for example, jewellers might require inscription copy; some merchants might like to give customers the option to add a dedication to a product etc.).
Shopify will allow you to capture this data, but it’s a fiddly process — you’ll need to create a ‘line item property’ by manually adding some HTML code to your template.
The other alternative is to pay for an app to do this job, which isn’t ideal.
It’s a similar story with file uploads: if you need to offer your customers the option to upload a file (for example, an image to be used on a t-shirt or mug), you’re going to have to get coding or, yes, you guessed it, pay for a relevant app!
I would prefer — again, as is the case with BigCommerce (pictured above)— if text fields and file upload buttons were simply options that could simply be selected and enabled when creating products.
SEO in Shopify
Is Shopify good when it comes to SEO? The short answer is yes — its SEO features are strong and compare favourably with other hosted site-building platforms.
The nuts and bolts of on-page SEO are certainly very easy to manage — changing page titles and meta descriptions is very easy, as is adding headings and alt text.
You can also tweak your robots.txt file extensively in Shopify — the platform gives you full control over which URLs can be crawled; lets you add crawl delay rules for certain crawlers; block crawlers; and add extra sitemap URLs.
Adding 301 redirects — which let search engines know when a page location has changed — is particularly easy in Shopify. In fact, the platform automatically prompts you to do this, and creates the redirect for you too, if you change a page’s URL.
As forgetting to set up 301 redirects is a common source of lost rankings, this automated reminder is an extremely useful feature.
Shopify’s theme designs are all responsive, meaning they’ll display nicely across all device types, and a CDN (content delivery network) is used to decrease your page loading times — both of these approaches to web design can lead to preferential placement in search results.
With regard to the latter, a new ‘site speed’ report lets you compare how fast your Shopify store is compared to similar ones — you can use this data to try to speed it up (usually by reducing image size or removing unnecessary scripts or apps).
You can also — with the help of an app — display all your products and pages in AMP format (a faster, stripped-down version of your content) which can bring some benefits in mobile search results.
And a free SSL certificate is provided, letting you run your store over a secure, https:// connection (something Google approves of).
Finally, unlike some competing e-commerce solutions, it’s possible to get a Shopify store to meet Google’s new ‘Core Web Vitals‘ requirements.
Core Web Vitals are a set of targets relating to the speed, responsiveness and visual stability of a website; sites that meet them can receive preferential treatment in Google search results. There are various apps available for Shopify which can help you meet these targets; alternatively, you can enlist a Shopify developer to do so.
There are a couple of areas however where the SEO features could be slightly better in Shopify, though.
Although you can customize your URLs, the platform adds prefixes to your pages and products, i.e.,
/pages/ before pages
/posts/ before posts
/products/ before products
In an ideal world, it would be good not to have these prefixes there, as Google’s search algorithms prefer a simpler URL structure.
The other thing that it should be easier to do is change image file names — if you want to change a file name for SEO purposes, you’ll have to rename it locally and then re-upload it.
But all in all, the SEO features of Shopify are strong — I don’t have any major complaints.
Remember: it’s not just about built-in SEO functionality…
It’s important to remember is that built-in SEO functionality is only one part of the picture when it comes to making your Shopify store rank in search results.
As with any website or online store solution, you’ll still need to do a lot of work in the areas of keyword research and backlink building.
For more detailed information about how to optimize a Shopify store for search engines, you can check out our Shopify SEO guide.
The Shopify app store
In addition to Shopify’s core functionality, there is also an app store that store owners can visit to obtain apps — both free and paid-for — that add new features.
This contains a huge number of apps (over 6,000) — more than any other e-commerce platform that we’ve review. These apps either add specific functionality to your store or let it work with another app (for example, Xero or Zendesk).
This wide range of apps is one of the strongest arguments for using Shopify over its rivals — but also possibly an argument against.
On the plus side, it means that you have a fantastic range of options not only when it comes to adding functionality to your store but when it comes to integrating it with other tools and platforms too.
On the downside, it inevitably leads to lot of situations where getting the functionality you need (relating for example to product reviews, AMP, additional product options and custom fields) involves installing a paid-for app.
And, the more apps you add, the slower your store can perform.
Competing platforms like Wix and BigCommerce, by contrast, tend to include more functionality like this out of the box — meaning that you don’t end up paying as much on apps.
Examples of Shopify apps available include:
data capture apps
abandoned cart saver apps
multi-currency selling apps
advanced reporting apps.
Key third party apps that are supported via integrations include Xero, Freshbooks and Zendesk.
It’s worth dwelling a moment on an app for which an official integration which doesn’t exist: Mailchimp. Unfortunately, due to a dispute about data protection and privacy issues, this has been withdrawn from the app store.
You can still use Mailchimp with Shopify, but you’ll have to use more manual workarounds to do so; alternatively, you could consider using a different email marketing solution, such as GetResponse, AWeber or Campaign Monitor to handle e-comms.
(You can find out more about these products in our GetResponse review, AWeber review and Campaign Monitor review).
However, with the introduction of a new email marketing feature, you might not actually need to integrate an e-comms tool with Shopify.
Let’s take a quick look at that.
Email marketing in Shopify: ‘Shopify Email’
An absolutely vital part of running an online store is email marketing: sending e-newsletters to your mailing list is key to generating sales.
Recognizing this — and perhaps the fact that other leading platforms like Squarespace and Wix both offer built-in email marketing features — last year Shopify introduced a new tool, ‘Shopify Email,’ which allows you to create email newsletters ‘in the box’.
As things stand, this is a very basic email marketing tool, which simply allows you to send branded e-newsletters — in other words, don’t expect Mailchimp or GetResponse style automation features just yet.
But the feature will definitely prove useful to some merchants — if you’re a store owner who likes to manage all aspects of your e-commerce business in one place, you’ll really like this feature.
And it’s very cheap: you can use the feature to send up to 2,500 emails per month for free, with a $1 fee applying to every additional 1,000 emails sent after that (this is a per-send fee — there’s no ongoing monthly costs to worry about).
You can learn more about Shopify Email here.
Dropshipping with Shopify
Many potential users of Shopify will be wondering how it facilitates dropshipping.
With dropshipping, you take an order, send it to a supplier, and they deliver the goods to your client — you don’t make, store or fulfil any products, and your e-commerce site is in effect a middle man of sorts.
The good news is that Shopify offers a very large range of dropshipping apps which allow you to source and sell a variety of suppliers’ goods online very easily; popular services like Oberlo, Ali Express and Modalyst are all catered for.
One thing I’d definitely like to see from the company however is more information on the quality of dropshipping suppliers — maybe an ‘ethical rating’ or similar.
This is because a lot of dropshipped goods are produced in the Far East — where working conditions can be very poor. As things stand it’s hard to be confident that the goods you sell via Shopify’s dropshipping apps are ethically produced.
So if you are concerned about the ethical dimension, you will need to do your own research before committing to a particular app or supplier.
But in terms of the range of dropshipping options available to you as a merchant, the market leader is definitely Shopify.
The Shopify dropshipping starter kit
If you’re interested in dropshipping, I’d recommend that you take a look at Shopify’s dropshipping starter kit — with this, you get 14 days of free access to Shopify plus lots of bundled resources and tools that show you how to launch a successful dropshipping Shopify store.
You can access the starter kit here.
Tax rules and VAT MOSS in Shopify
Automatic tax calculations
One of the challenges of selling online is that you can end up making sales in a variety of jurisdictions with differing tax rates — something you have to reflect in the pricing of your products.
This is particularly relevant for merchants based in the US, Canada, the UK and the EU where different states and provinces (respectively) apply differing tax rules.
Thankfully, Shopify allows you to apply tax rates automatically for these territories, which is a huge time saver.
A really strong aspect of the platform — which is not often picked up on in other Shopify reviews — is the way that it caters extremely well for the EU’s VAT MOSS rules (or, to use its full title, ‘VAT Mini One Stop Shop.’).
VAT MOSS is basically a requirement that sellers of digital products to consumers in the EU add value added tax (VAT) to each digital product on a per-country basis — i.e., there’s one VAT rate to be applied for the UK, one for Ireland and so on.
Unlike a lot of competing products, Shopify calculates the appropriate rate automatically. So there’s no messing about with setting up manual tax rules and so on. This is an extremely useful piece of functionality and for me, it’s a USP.
And speaking of digital products…
Selling digital products
If you want to sell digital products with Shopify, this is perfectly doable — but not immediately obvious how to set up.
A good friend of mine, Diarmaid MacMathuna from Cruinneog — a company that sells an Irish spellcheck tool for Microsoft Word — recently built his new store with Shopify but initially struggled quite a bit to work out how to sell his software online. This was until he realized that in order to sell files, users need to install a separate app (the ‘Digital Downloads App’).
The good news is that this is free — and very easy to use. You can configure it to work automatically, so that a download link is given to the customer immediately after checkout, and a link is emailed to them when their order is fulfilled.
There is a limit on the product file size, but it’s a generous one: you can sell digital goods up to 5 GB in size. This limit compares very favourably to other platforms — Squarespace for example limits downloadable product size to 300 MB; BigCommerce to 512 MB.
If that’s not enough, you can use third party apps to host your files, or use file sharing services like Dropbox to deliver them.
Shopify provides a comprehensive range of reports, including:
search data reports
abandoned cart reports.
There is a negative worth pointing out here however: the most useful reports are only available if you are on one of the more expensive plans — the $79+ ‘Shopify’ plan or higher.
If you’re not on one of these more expensive plans, you just get a fairly basic dashboard containing topline stats only. Whilst the dashboard will let you keep track of basic sales data, it’s not as good as having a dedicated report.
(This contrasts negatively with key competing product BigCommerce, which provides professional reporting functionality on all its plans.)
But if you do pay extra to get the reporting functionality, you’ll find it’s very good.
An advanced report builder is also available, which allows you to create your own custom reports — but again, it comes at a high price: you’ll need to be on a $299+ plan to avail of this.
Blogging in Shopify
Blogging is one of the key ways to increase organic traffic to your site — it’s usually a pretty vital activity for online merchants.
Helpfully, Shopify comes with a built-in blogging tool which allows you to create the sort of content you’ll need to ensure your site is visible in Google search results.
However, this blogging functionality is not by any means as sophisticated or powerful as what you’d find on some platforms — especially WordPress.
Omissions include content versioning and Yoast-style SEO plug ins; and when it comes to categorization of posts, Shopify blog posts only allow you to use tags — there’s no categories available (professional blogging platforms will typically permit use of both).
That said, the built-in blogging functionality is generally fine and will meet most merchants’ requirements perfectly well. You can also — with a little bit of configuration — hook it up to the commenting tool Disqus, which is useful.
As with quite a few Shopify features, if you’re not happy with the blogging setup you can always turn to an app for help.
One option worth investigating on this front is DropInBlog, which allows you to make use of more WordPress-style features (for example SEO post analysis, product embeds, categories and multiple contributors).
Managing your Shopify store on a mobile device
Shopify provides two main apps which you can use to manage your store on a mobile device: ‘Shopify‘ and ‘Shopify Point of Sale. These are available on both iOS and Android.
The main ‘Shopify’ app scores 4.6 and 4.3 out of 5 on the Apple and Google Play app stores respectively. The ‘Shopify POS’ app fares less well in terms of Google Play reviews however, being rated 2.7 out of 5 by Android users (iOS users are much happier with it, giving it a score of 4.5 out of 5).
The ‘Shopify’ app lets you view and fulfil orders; add/edit products; view reports and communicate with your team members via an order ‘timeline’.
The ‘Point of Sale’ app, as the name suggests, lets you use Shopify’s POS system — you can use it to take card payments in person, track inventory, text receipts to customers and so on.
In addition to the store management apps, there’s an app called called ‘Shopify Inbox’ available, which makes it easier to answer queries, capture leads or share your product details with customers when chatting with them over Facebook Messenger and Apple Messages (support for Instagram messages is on the way).
There are some other apps available too, which include a deliveries app (to aid drivers delivering your products), a logo-making app and an order tracking app.
Of all the above apps, the main ‘Shopify’ app is likely to be the most use to the vast majority of merchants.
I am not a lawyer, so please note that the below observations should not be interpreted as legal advice, but I’m going to do my best to spell out some of the key GDPR issues facing Shopify users below.
With the introduction of the EU’s GDPR laws, there are many legal steps that website owners now need to take to ensure that they are adequately protecting EU customers’ and visitors’ privacy.
You need to ensure your data is kept secure; provide access to relevant privacy documents; and prevent any non-essential cookies on your site being run without user consent.
Shopify falls down a bit when it comes to the cookie consent requirement. To ensure GDPR compliance, you need to display a cookie banner to your visitors that:
allows them to choose which cookies they want to run BEFORE those cookies are run
logs their consent to run cookies
allows them to revoke consent at a later stage.
So for example, if you use a Facebook Ads or Google Analytics cookie on your store, you will be breaking GDPR laws unless you have a banner in place which does all of the above.
Now, out of the box, there is not a way to deal with the cookie consent issue in Shopify.
However, there are quite a few apps in the Shopify app store which deal with this problem and provide the necessary functionality (note that some are considerably better than others however).
I would prefer if adequate cookie banner functionality was provided by the platform without the users having to recourse to additional apps. It feels like it should be core functionality.
Security and backing up data
One of the main advantages of using a hosted solution like Shopify over a self-hosted one (like WordPress or Drupal) is that — password management aside — you aren’t responsible for the security of your site or hosting.
With a Shopify store, there’s no core software or plugin updates to worry about; keeping software safe and up to date is Shopify’s job.
Similarly, ensuring that credit card transactions are safe for your customers is something that Shopify takes responsibility for (via PCI compliance).
You will need to give some thought to data backups however; although in an emergency you may be able to retrieve data via a Shopify helpdesk enquiry, it’s safer to either export your product data regularly to a CSV file or invest in a dedicated content backup tool from the Shopify app store.
As the latter option will increase monthly outgoings a bit, this is not ideal.
Tip: Shopify provides two-factor authentication (2FA) to help you secure your account. Always make use of this, as it will dramatically reduce the chances of anyone gaining unwanted access to your account. (See our cyber security tips for other advice on protecting your online accounts).
Shopify customer support
Shopify’s customer support is comprehensive — you can contact the company 24/7 by email, live chat or phone. To access phone support you’ll need to request a callback.
This is significantly better than the support options offered by some competitors — for example, key competitor Squarespace doesn’t provide phone support at all.
There are a couple of issues worth pointing out, however.
First, having used Shopify support in the past, I’ve found that if your enquiry is of a particularly technical nature — i.e., if you want to code something and need help — then you may not always get the answers you’re looking for from the standard support service.
You’re sometimes better off posting a query in a Shopify community forum and hoping a developer gets back to you on it.
This could be improved a bit, I feel — it it would be better if Shopify offered a more direct way for sellers to contact their developers directly for technical advice.
And finally, in order to access the contact details for Shopify’s support team, you’re required to search help pages for a solution to your problem first.
This will annoy some, but it’s increasingly standard practice for support desks for web applications — and it’s not implemented as badly as on some other e-commerce platforms.
Shopify review: conclusion
Overall, Shopify is one of the best hosted solutions for those wishing to create an online store – and arguably the best for anyone who wants to use one product to sell online AND in a physical location. It’s also particularly good for users who are interested in dropshipping.
The product is competitively priced — particularly when you consider that abandoned cart saver functionality, a feature which many other platforms charge a premium for on all plans. And its ‘Lite’ plan represents great value for anyone needing to sell products on an existing site.
It’s also easy to use, integrates well with a huge range of other apps, and its templates are attractive.
It has a very big user base, which also inspires confidence.
All in all, Shopify is a very good option for anyone hoping to start a brand new business, or existing small businesses hoping to take their product offering online — but there are some disadvantages of using Shopify to be aware of too.
First, there’s the transaction fees for those using a third-party payment gateway (some of its competitors don’t charge any transaction fees at all, regardless of the payment options used).
Second, its limit of three options per product isn’t ideal.
Third, its multi-currency selling features, whilst reasonably good, could be better. You need to be on the most expensive ‘Shopify Plus’ plan, or use an app, to gain fully automated currency conversion.
A more complete summary of Shopify pros and cons follows below, but as always we recommend that you try before you buy — it’s worth having a good play with the platform via the Shopify free trial. You can access this free trial here.
Shopify pros and cons
I hope you’ve enjoyed reading this Shopify review and have found it useful! To sum up, these are the main pros and cons that you can expect to encounter if using this e-commerce solution:
Pros of Shopify
It’s easy to use.
The templates are attractive and fully responsive (mobile friendly).
Abandoned cart saving functionality is available on all plans, even the cheapest $9 ‘Lite’ plan
— you’re unlikely to find this feature on competing platforms at a similar monthly price.
It’s a great option for anyone interested in dropshipping.
US, Canadian, EU and UK tax rates are automatically calculated and applied.
Multi-currency selling is possible with Shopify, although you’ll probably need to rely on an app to implement this properly.
You can use any Shopify plan to create versions of your site in different languages.
Depending on your country, you can avail of quite generous shipping discounts if you use the built in ‘Shopify Shipping’ service to deliver your products.
The Lite Plan’s ‘Buy Button’ allows you to use Shopify to add a shopping cart easily to any website or online business presence.
Shopify comes with an email marketing tool which lets you host a list of up to 2,500 subscribers for free.
The point-of-sale options are comprehensive.
It handles the creation and application of product categories really well.
You can extend functionality easily thanks to a huge range of third-party apps (although note that you will have to pay to use many of them).
Search engine optimization features are good.
You can create AMP versions of product pages (albeit with the help / additional cost of a third-party app).
There are no transaction fees if you are happy to use the built in payment processing system, Shopify Payments.
- A large number of external payment gateways can be used with Shopify.
You can try Shopify for free, and without submitting payment details, before committing to it.
Cons of Shopify
Whilst you can create 100 variants of a product, these can only involve up to 3 product options.
Key functionality which you might expect to be provided out of the box often requires installation of an app
— this can sometimes make store setup slightly more complicated than you might like, or slow your site down a little.
Adding custom fields such as text boxes or file upload options, whilst doable, is unnecessarily complicated (or involves purchasing an app).
Professional reporting functionality is only provided on more expensive plans.
The integrated payment processor, Shopify Payments, only allows you to sell from certain countries.
- The built-in multi-currency option is only available if you are a Shopify Payments user.
You can’t avoid transaction fees if you use a third-party payment gateway.
Product images have to be uploaded with the same aspect ratio to display properly.
When using a dropshipping app, it’s hard to be confident that the goods you’re selling are ethically produced.
Getting your site to be GDPR compliant where cookies are concerned will involve use of a third party cookie banner app.
Although workarounds exist to make Shopify and Mailchimp work together, there is no longer an official Shopify-Mailchimp integration available.
If you’re not using ‘Shopify Shipping’ to provide real-time carrier quotes to your customers, or live in a country where it’s not available, this functionality can work out quite expensive
, or involve paying for an annual plan.
The email marketing functionality, whilst nice to have, is currently pretty basic.
Our overall rating: 4.5/5
No Shopify review would be complete without a look at the alternatives!
Of the e-commerce solutions I’ve tested to date, BigCommerce is probably the strongest alternative to Shopify. It’s similarly priced, easy-to-use and its feature set is broadly comparable with Shopify’s.
For more information on the product and how it stacks up against Shopify, do check out our full BigCommerce review and our BigCommerce vs Shopify comparison.
If you need more flexibility with regard to how you lay out content, or have a particular need to showcase images, videos or blog posts, you might also like to check out Squarespace, which has a really lovely approach to managing content.
You’ll need to bear in mind that Squarespace’s e-commerce functionality is a bit more limited than Shopify’s, however — particularly where multi-currency selling and point-of-sale e-commerce are concerned. But for an e-commerce beginner with simple selling needs it’s great. Check out our Squarespace review and our Shopify vs Squarespace comparison for more details.
You might also be wondering whether online marketplaces like Etsy or Amazon are good options for starting an e-commerce business. If so, take a look at our Shopify vs Etsy comparison and our Shopify vs Amazon comparison for more details on how selling on platforms like these compares to using a standalone store builder.
If you already run a website, you might like to investigate Ecwid, which allows you to add an online store to an existing site (Ecwid offers similar functionality to Shopify’s ‘Buy Button’, but with more advanced features). You can read our full Ecwid review or our Ecwid vs Shopify comparison for more information on this product.
If you are on a low budget, then Wix, Big Cartel and Jimdo are worth a look, as they offer selling tools at a cheaper price point. However, as with Squarespace, these products are more ‘general purpose’ website builders and consequently are rather more limited in terms of e-commerce functionality than Shopify. Check out our latest Wix review, or our Wix vs Shopify, Squarespace vs Wix and Wix vs WordPress comparisons for more details on Wix; you’ll find our Big Cartel vs Shopify comparison here and our Shopify vs GoDaddy comparison here.
And finally, there’s always self-hosted WordPress. This is a different beast to Shopify in that it is not a ‘hosted’ solution: you will have to build your own site and host it yourself. However, there are LOTS of ways to sell your products using it.
Read our Shopify vs WordPress comparison for more details, or contact us to discuss our WordPress web design services.
Got any questions? Leave a comment!
After reading our Shopify review, do have any queries about the platform, or whether it’s the right option for you? Do leave a comment on the post below! We read all comments and aim to answer all questions.
Shopify review FAQs
What’s the best value Shopify plan?
It really depends on your selling requirements, but for me the ‘sweet spot’ plan is probably the mid-tier ‘Shopify’ plan — which you can try out for free here — as it gives you the bulk of functionality you need for an online store, including professional reports, full control over multi-currency payments and store translation features.
Does Shopify charge transaction fees?
You can avoid transaction fees by using Shopify’s built-in payment gateway, Shopify Payments. However, if you use a third-party payment gateway, Shopify charges you a transaction fee of between 0.5% and 2.0%, depending on your plan.
Can I sell video content on Shopify?
Yes — you can use Shopify’s free ‘Digital Downloads’ app to do this, but you might find that a dedicated third-party app like Sky Pilot works better (particularly if your customers need to stream your content).
Can I create multi-lingual versions of my Shopify store?
Yes. On the ‘Basic’, ‘Shopify’ and ‘Advanced Shopify’ plans you can create up to 5 versions of your sites in different languages; ‘Shopify Plus’ allows you to create up to 20.
Can I sell in multiple currencies with Shopify?
Shopify’s built-in multi-currency feature lets you sell in up to 133 currencies — but it is only available if you are using Shopify Payments as your payment gateway. If you are based in a country that doesn’t yet support Shopify Payments, you can still sell in multiple currencies, but you will need to use a third-party app like Bold Multi-Currency to do so.
Is it easy to upgrade or downgrade my Shopify plan?
Yes, you can do this at any time. The price of your previous plan is prorated and applied against the cost of your new subscription.
Should I use a free or paid-for Shopify template?
For most new merchants, a free Shopify template will work perfectly fine — the bundled templates are attractive and their visuals can be easily tweaked to make your storefront consistent with your brand. It’s also worth bearing in mind that the free templates are all fully supported by Shopify; if you use a paid-for theme, you may need to source support from a third-party developer. That said, some of the paid-for options can provide a more ‘bespoke’ look for your online store.
What’s the best alternative to Shopify?
There are lots of alternatives available to Shopify — we discuss some of them in depth above. However, for us, the most similar ‘hosted’ product in terms of billing and basic features is probably BigCommerce.
How we tested this product
We tested this product via independent research and, more importantly, hands-on experience of it.
We regularly help clients build Shopify stores, and have extensive knowledge of how the platform works. So this Shopify review is based on building many stores from scratch; editing existing ones; and using a wide variety of Shopify apps to configure them.
More Shopify reviews and resources
If you’re wondering which Shopify plan is best for you, you may find our in-depth guide to Shopify fees useful. We also have a new FAQs resource on the Shopify free trial and a step-by-step guide to starting a Shopify store that may be of interest.
Our Shopify review on Youtube will help you get a visual overview of the store builder’s key pros and cons.
If you’re thinking of buying rather than building a Shopify store, do check out our guide to Shopify Marketplace Exchange (a website that lets you buy and sell businesses built on Shopify).
And finally, this post is now available in French! Check out our ‘Shopify Avis’ article on the new Style Factory France site.